The NHS 111 service has now been rolled out in Bury St Edmunds and across Suffolk.
“NHS 111 is a new service that’s being introduced to make it easier to access local NHS healthcare services. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.”
The EADT reported earlier this year why the 111 service may increase pressure on ambulances:-
‘Tracy Dowling, director of strategic commissioning, explaining that the 111 service will replace NHS Direct, said the service was for members of the public who require an urgent response but do not consider it an emergency. She added: “The call is taken by trained call handlers. They are not clinically qualified but they are trained to use NHS Pathway, which is a nationally accredited tool that takes them through the clinical triage process. NHS Pathway (the call-handling scripts) leads to more patients being categorised as requiring an ambulance, because it is a more risk-averse model in the way that it tends to be used.” ‘